Identity Management Maintenance
May 20-23rd, 2025
As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.
Different Types of User Accounts
When requesting a user account, there are several different types that you should be aware of to ensure that you are requesting the best one for your business needs.
To determine the type of account you need, please read through the following options. Some are provided by the Office of Information Technology (OIT), and others are provided by university Human Resources.
All account requests will require additional verification for information security purposes.
Regular University Accounts
Regular university accounts are used for doing your day-to-day tasks such as email, using the Internet, Microsoft 365 applications and Outlook, etc. All university faculty, staff and students have a regular account created at the time of employment or enrollment. Some faculty and staff may have additional accounts (such as a service account) based on their positions and responsibilities.
Person of Interest Accounts
Our university offers accounts for (POI), including volunteer faculty, off-campus work-study employers, employees of CU Medicine and UCH, users from another university campus, or visiting scholars. To request a POI account, please contact your Department Human Resources representative.
Service Accounts
If you are a University of Colorado employee and need a user account to run a particular service or application, a testing account, or a shared account for your department, please request a service account via the webpage (campus network or VPN required to submit).
You can also learn more about service accounts on our .
Sponsored User Accounts
Sponsored user accounts are available for individuals external to Ö÷²¥ÓÕ»ó and CU Anschutz (e.g. vendors and consultants) who need short-term access to university systems for university-related purposes.
- An employee internal to the university, who will work directly with the sponsored user, must sponsor the account and complete a (SSO login required).
- Requests will be processed in one week, pending approval from the designated approver in your department.
- Once the account is created, the sponsored user will receive instructions to claim the account and test logon credentials.
Contact the Service Desk for Assistance
If you are university faculty, staff or student needing assistance with your account, please contact the OIT Service Desk.
The OIT Service Desk is happy to assist you with any problems or questions you may have. Please be aware, additional verification will be required before any changes to your account can be made.
Get Help
Phone Support
303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 a.m. - 5 p.m., Fri
Self Service Portal
Email the Service Desk
24/7 access to the Service Center